Frequently asked visitor questions

Answers to frequently asked questions (FAQ) and the INHORGENTA visitor hotline

General questions

How can I find out about new offers and receive the latest updates?

Simply subscribe to our free newsletter to ensure you are always up to date.

Am I allowed to take photos at the trade-fair center?

Photos may only be taken at the trade-fair center with the prior permission of Messe München.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

According to Messe München's house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Is there an official visitor newsletter?

Yes, a visitor newsletter will be distributed regularly onwards. Please click here to sign up for our visitor newsletter or choose this option when booking your ticket.

Do I need a visa to attend the trade fair?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will without exception require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

Questions about registration

Can I register before visiting the trade fair?

Yes, use the convenient online registration with attractive discounts. Save time and money. After registering online, you will receive your Print@home-Ticket or Mobile Ticket by e-mail and can print it out yourself or save it on your smartphone or tablet. Your Print@home-Ticket or Mobile Ticket gives you direct access to the turnstiles at the fair.

Where can I purchase a visitor ticket?

Save time and money! You can buy a visitor ticket in our online shop. There are day tickets, two-day tickets and permanent tickets. If you want to buy a more expensive ticket on site, please allow for waiting time.

What are the different types of tickets and prices?

You can find here the different ticket types and their prices.

How does online registration work?

If you would like to register before the event, please use the online registration on our website. If you are a first-time visitor, please upload your industry certificate during the registration process. After a positive response from the trade visitor check, you will receive a link with which you can complete the registration. You are now permanently stored in our database as a visitor and can order your admission tickets online at the reduced advance booking price.

Where can I order online tickets?

You can order online tickets by clicking on the following link: Please follow our instructions here, which will take you step-by step through the ticket ordering process. Please have your online voucher number ready or pay for you order with a credit card (Visa, MasterCard, American Express), Paypal or Giropay.

How do I register at the event itself?

You can also register when you arrive at the trade fair. If you are a first-time visitor, please bring your industry accreditation with you. You will then receive your ticket at the trade fair. Please note that registering online will save you time and money.

How do I register my employees as trade visitors?

Is the company you work at already registered with us? Company owners and managing directors at registered companies can register their employees online. Please send us written confirmation that your employees work for your registered company, that they are authorized buyers, and that they are attending the trade fair at your request.

Please note: Employees who are not yet registered will need to bring the above written confirmation with them if they wish to register at the trade fair. Exception: If you are the company owner or managing director and are present at the trade fair, you can confirm your employees' details in person.

How can online vouchers be redeemed?

You can redeem your online voucher/online voucher number until February 27, 2023 by click-ing on the following link: You will then automatically be taken to the ticket ordering portal, where you can redeem your voucher for a free Print@home-Ticket.

Online vouchers can only be redeemed for a Print@home-Ticket online and you will need to enter the 14-digit online voucher number. The Print@home-Ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation.

Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

Can I redeem more than one voucher for myself when registering?

Yes, although the number of vouchers that can be redeemed per person is limited to the number of event days. If you have received a voucher, you will receive a free ticket. The cost of the ticket will be covered by the exhibitor who invited you to attend. The exhibitor will only be charged if you attend the trade fair and pass through the turnstiles. If you do not use your ticket, you do not need to cancel your attendance.

Why do I need to register and enter my e-mail address in order to buy an online ticket or redeem a voucher online?

To guarantee comprehensive service and security standards when ordering and using online tickets, tickets are personalized and registration is necessary.

We do everything we can to organize and further develop the exhibition in keeping with your wishes and interests. By answering the registration questions, you help us ensure that the fair is oriented more strongly to your needs.

You must provide your e-mail address because your Print@home-Ticket and Mobile Ticket are sent to you by e-mail.

Your ticket will only be sent to the e-mail address that you provided at registration.

What happens to my details?

Your details will, of course, be treated as confidential and will never be passed on to third parties without your permission. If you have been invited to attend by an exhibitor sending you an online voucher, the exhibitor will receive your details when you redeem the voucher.

Further information is available in the Messe München data protection declaration.

What does the online message "Server undergoing maintenance work" mean?

If you see this message during the online registration process, your order will not have been completed. However, a previous or subsequent registration may have been successful. The following may interrupt the registration process:

  • Timeout: After 30 minutes of inactivity, the ticketing system will stop the order process for security reasons.
  • At the end of the order process, you did not click on "Order now" and therefore did not complete your booking.
  • During the order process, you clicked on the "Back" or "Next" button in your browser, which has caused problems. Please only use the "Back" or "Next" buttons that appear directly on the order screen.

Questions about the trade-visitor network

Who belongs to the INHORGENTA MUNICH approved trade-visitor network?

Approved trade visitors to INHORGENTA MUNICH are those from the jewelry, timepiece, design, gemstone, pearl, and technology industries and areas.

Learn more about the authorized industries at INHORGENTA MUNICH

How can I prove that I belong to the approved trade-visitor network?

Industry accreditation can be provided in the form of copies of certain documents, including commercial registry extracts, business registrations, order invoices, proofs of delivery, master craftsman's certificates, and examination certificates.

We also accept the Zentralverband der Deutschen Goldschmiede, Silberschmiede und Juweliere (Association of German Goldsmiths, Silversmiths and Jewelers) gold membership card as proof of trade-visitor status. You will be able to enter INHORGENTA MUNICH once you have either sent in or shown definitive industry accreditation.

Is a business card acceptable as proof?

No, unfortunately we are unable to accept a business card as proof.

Can I send a copy of my industry accreditation?

Yes, we can accept copies of your industry accreditation.

Questions about online vouchers

What is a online voucher?

Online vouchers may be given to you by exhibitors. These vouchers entitle you to a free entry ticket. Only trade visitors who belong to the approved trade-visitor network are entitled to exchange vouchers for a free entry ticket.

An online voucher is an electronic voucher, which can be redeemed online for an entry ticket.

What are the advantages of buying a ticket online or redeeming my voucher online?

  • You will receive a discount if you buy your ticket online.
  • You can enter the trade fair directly without waiting in line.
  • You can view your orders at any time and, if necessary, reprint your online ticket (e.g., if the first printout is illegible).
  • You can print out a receipt or invoice.
  • You can change your personal details if a mistake was made during registration.

How to redeem online vouchers?

An online voucher/online voucher number can be redeemed until February 27, 2023 at the following link: You will then be automatically redirected to the ticket ordering portal where you can redeem your voucher for a Print@home-Ticket or Mobile Ticket.

Online vouchers can only be redeemed for a Print@home ticket or Mobile Ticket online and by entering a 14-digit, alpha-numeric online voucher number. For you as an invited visitor, the Print@home-Ticket or Mobile Ticket is free of charge, as the costs for the ticket are borne by the exhibitor from whom you received the invitation.

As these are only charged to the exhibitor if you also visit the trade show and pass through the turnstile, no separate information or cancellation is required from the ticket service in the event of non-use.

Questions about tickets

Can I order my entry tickets online?

Yes. Every trade visitor can order entry tickets online using their login details and password. To do this, you must be registered with us as a trade visitor.

What do I need in order to buy my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

  • An up-to-date internet browser.
  • A valid e-mail address so that we can send you your Print@home-Ticket or Mobile Ticket.
  • Adobe Acrobat Reader for displaying the online ticket.
  • A valid credit card (Visa, MasterCard, American Express) to pay by card, Paypal, a German bank account to use Giropay and an online voucher code to be redeemed.

Please note: Your Print@home-Ticket or Mobile Ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

Where can online tickets be ordered?

Online tickets can be ordered at the following link: Please note our instructions here, which will guide you step-by-step through our ticket ordering process. Please have your online voucher number ready for your order or pay by credit card (Visa, Master, American Express), Paypal or Giropay.

Why is my name printed on every ticket ordered by me?

All tickets are personalized. Each person must be registered individually before ordering a ticket. If several one-day vouchers are redeemed in one transaction for an event lasting several days, the name of the person ordering the tickets will be printed on each ticket.

If different people want to use one-day vouchers, each must register individually. If you have accidentally ordered multiple tickets under the same name, please send us an e-mail to .

How will I receive my Print@home ticket?

Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home-Ticket or Mobile Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: .

You can print out your Print@home-Ticket directly in PDF format using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket. It is also possible to save your ticket as a Mobile Ticket on your smartphone or tablet.

When will I receive my ticket?

Once you have successfully completed your ticket booking and order, you will receive the ticket you have ordered within 24 hours, by e-mail, as a PDF attachment for you to print out or to save on your smartphone or tablet. This is your entry ticket that allows you to pass directly through the turnstiles at the venue and into the exhibition halls without having to wait in line.

What should I do if I do not receive an e-mail containing my Print@home ticket?

Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home-Ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.

Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.

It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11398 or send an e-mail to .

Can I print out my ticket again?

Yes, you can always print out the ticket you have ordered again. If you want to print out your ticket again (e.g., if you lose it) or if you prefer to do so only just before you travel, you can easily do so at any time using the access data to your Messe München customer profile.

If you have any questions or need any support, please contact the INHORGENTA MUNICH ticket service at .

Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

Please have either your Mobile Ticket on your smartphone or tablet or a printout of your Print@home-Ticket ready for on-site access. This can only be used by you personally and will be checked electronically when you enter and leave the trade show.

On which days can I attend the trade fair with my ticket or multi-day ticket?

With a valid ticket, you may choose which day(s) you attend the trade fair within the trade fair period. A multi-day ticket does not have to be used on consecutive days.

In exceptional cases, your ticket will only be valid on specific days of the trade fair. The days on which your ticket is valid will be printed on the ticket itself.

Is my entry ticket also valid for use on local public transport?

No, the tickets do not include the use of local public transport.

Questions about payment

Can I pay by invoice?

No, entry tickets can only be issued if payment is made in advance. You cannot be invoiced for the ticket after receiving it.

How will I receive my invoice for tickets purchased?

The invoice for an online ticket purchase will be sent to you by e-mail. In addition, your Messe München customer profile will subsequently also contain an overview of your orders and invoices. When tickets are purchased at the venue, the invoice will be sent to you by e-mail upon payment.

How much do online tickets cost?

You can find the prices for INHORGENTA MUNICH here.

How do I pay for my online tickets?

You can pay online using a credit card (Visa, Master, American Express), Paypal or Giropay.

What payment options are available when buying a ticket on the door?

Tickets purchased on the door can be paid for with all standard credit cards, EC cards, or in cash. Cash payment must be in euro.

Is my ticket purchase binding?

Yes, your ticket purchase is binding. If the customer is a consumer in the terms of Section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

Is my ticket transferable?

No, tickets containing personal details (e.g., your name) are generally not transferable. Even multi-day tickets can be used by only one person.

Please note: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to to have your lost ticked blocked.

How will I receive a receipt or invoice?

If you purchase your ticket online, after you place your order, the invoice will be sent to the e-mail address that you provided.

Moreover you can download your invoice in your Messe München account at any time.

Questions about the customer profile

Where can I find my Messe München account?

You can find the link to your Messe München account here. If you no longer have your access data, please use the "Forgot password" function. You can use your account to view invoices and change address data.

Why should I activate my Messe München customer profile?

  • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
  • Your receipts and invoices for any purchased tickets are also available in your customer profile for you to print out.
  • You can also check and change your personal details.

Contacts for trade fair visitors

We will be happy to answer any questions you may have about your visit to INHORGENTA MUNICH. We look forward to hearing from you.

Service hours: Monday until Friday from 08:00 until 19:00.

Find your international contacts

Messe München has subsidiaries and representative offices in more than 90 countries worldwide to support exhibitors and visitors.

Messe München GmbH
  • INHORGENTA MUNICH Visitor service