Frequently asked visitor questions

Yes, use the convenient online registration with attractive discounts. Save time and money. After registering online, you will receive your Print@home-Ticket or Mobile Ticket by e-mail and can print it out yourself or save it on your smartphone or tablet. Your Print@home-Ticket or Mobile Ticket gives you direct access to the turnstiles at the fair.

Save time and money! You can buy a visitor ticket in our online shop. There are day tickets, two-day tickets and permanent tickets. If you want to buy a more expensive ticket on site, please allow for waiting time.

You can find here the different ticket types and their prices.

If you would like to register before the event, please use the online registration on our website. If you are a first-time visitor, please upload your industry certificate during the registration process. After a positive response from the trade visitor check, you will receive a link with which you can complete the registration. You are now permanently stored in our database as a visitor and can order your admission tickets online at the reduced advance booking price.

You can order online tickets by clicking on the following link: inhorgenta.com/en/ticket. Please follow our instructions here, which will take you step-by step through the ticket ordering process. Please have your online voucher number ready or pay for you order with a credit card (Visa, MasterCard, American Express), Paypal or Giropay.

You can also register when you arrive at the trade fair. If you are a first-time visitor, please bring your industry accreditation with you. You will then receive your ticket at the trade fair. Please note that registering online will save you time and money.

Is the company you work at already registered with us? Company owners and managing directors at registered companies can register their employees online. Please send us written confirmation that your employees work for your registered company, that they are authorized buyers, and that they are attending the trade fair at your request.

Please note: Employees who are not yet registered will need to bring the above written confirmation with them if they wish to register at the trade fair. Exception: If you are the company owner or managing director and are present at the trade fair, you can confirm your employees' details in person.

You can redeem your online voucher/online voucher number until February 27, 2023 by click-ing on the following link: inhorgenta.com/en/ticket. You will then automatically be taken to the ticket ordering portal, where you can redeem your voucher for a free Print@home-Ticket.

Online vouchers can only be redeemed for a Print@home-Ticket online and you will need to enter the 14-digit online voucher number. The Print@home-Ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation.

Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

Yes, although the number of vouchers that can be redeemed per person is limited to the number of event days. If you have received a voucher, you will receive a free ticket. The cost of the ticket will be covered by the exhibitor who invited you to attend. The exhibitor will only be charged if you attend the trade fair and pass through the turnstiles. If you do not use your ticket, you do not need to cancel your attendance.

To guarantee comprehensive service and security standards when ordering and using online tickets, tickets are personalized and registration is necessary.

We do everything we can to organize and further develop the exhibition in keeping with your wishes and interests. By answering the registration questions, you help us ensure that the fair is oriented more strongly to your needs.

You must provide your e-mail address because your Print@home-Ticket and Mobile Ticket are sent to you by e-mail.

Your ticket will only be sent to the e-mail address that you provided at registration.

Your details will, of course, be treated as confidential and will never be passed on to third parties without your permission. If you have been invited to attend by an exhibitor sending you an online voucher, the exhibitor will receive your details when you redeem the voucher.

Further information is available in the Messe München data protection declaration.

If you see this message during the online registration process, your order will not have been completed. However, a previous or subsequent registration may have been successful. The following may interrupt the registration process:

• Timeout: After 30 minutes of inactivity, the ticketing system will stop the order process for security reasons.
• At the end of the order process, you did not click on "Order now" and therefore did not complete your booking.
• During the order process, you clicked on the "Back" or "Next" button in your browser, which has caused problems. Please only use the "Back" or "Next" buttons that appear directly on the order screen.

Online vouchers may be given to you by exhibitors. These vouchers entitle you to a free entry ticket. Only trade visitors who belong to the approved trade-visitor network are entitled to exchange vouchers for a free entry ticket.

An online voucher is an electronic voucher, which can be redeemed online for an entry ticket.

• You will receive a discount if you buy your ticket online.
• You can enter the trade fair directly without waiting in line.
• You can view your orders at any time and, if necessary, reprint your online ticket (e.g., if the first printout is illegible).
• You can print out a receipt or invoice.
• You can change your personal details if a mistake was made during registration.

An online voucher/online voucher number can be redeemed until February 27, 2023 at the following link: www.inhorgenta.de/ticket. You will then be automatically redirected to the ticket ordering portal where you can redeem your voucher for a Print@home-Ticket or Mobile Ticket.

Online vouchers can only be redeemed for a Print@home ticket or Mobile Ticket online and by entering a 14-digit, alpha-numeric online voucher number. For you as an invited visitor, the Print@home-Ticket or Mobile Ticket is free of charge, as the costs for the ticket are borne by the exhibitor from whom you received the invitation.

As these are only charged to the exhibitor if you also visit the trade show and pass through the turnstile, no separate information or cancellation is required from the ticket service in the event of non-use.

No, entry tickets can only be issued if payment is made in advance. You cannot be invoiced for the ticket after receiving it.

The invoice for an online ticket purchase will be sent to you by e-mail. In addition, your Messe München customer profile will subsequently also contain an overview of your orders and invoices. When tickets are purchased at the venue, the invoice will be sent to you by e-mail upon payment.

You can find the prices for INHORGENTA MUNICH here.

You can pay online using a credit card (Visa, Master, American Express) or Paypal.

Tickets purchased on the door can be paid for with all standard credit cards, EC cards, or in cash. Cash payment must be in euro.

Yes, your ticket purchase is binding.
In the event of Customer being a consumer as defined in § 13 BGB [German Civil Code], due to § 312 {g}, Clause 2, Nos. 9 BGB consumer will not have the right to cancel according to § 355 BGB for Tickets.

No, tickets containing personal details (e.g., your name) are generally not transferable. Even multi-day tickets can be used by only one person.

Please note: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-muenchen.de to have your lost ticked blocked.

If you purchase your ticket online, after you place your order, the invoice will be sent to the e-mail address that you provided.

Moreover you can download your invoice in your Messe München account at any time.