stage detail

FAQs: answers to frequently asked questions


Answers to frequently asked exhibitor questions

Read helpful answers to questions frequently asked by exhibitors about INHORGENTA MUNICH.

General questions

Questions about application

  • How can I register to be an exhibitor at INHORGENTA MUNICH?

    A fully completed and signed registration form is required in order to take part in IN-HORGENTA MUNICH. We decide on the basis of the details you provide whether your com-pany can be admitted as an exhibitor.
    You can find here the registration form.

  • Is it possible to cancel my registration free of charge?

    Exhibitors can cancel free of charge if they do so in the period between submitting their regis-tration and confirming the stand placement proposal we have sent them.

  • When do cancellation fees apply?

    A cancellation fee will be payable if an exhibitor wants to return its booked stand space after it has confirmed the stand placement proposal in writing. The cancellation must be made in writing.

  • How much are the cancellation fees?

    If the stand can be rented to a new exhibitor, the cancellation fees will be 25 percent of the participation price. If it is not possible to rent out the space again then 100 percent of the participation price will be charged. Please refer to “A5 Contract termination” in the General Terms of Participation.

  • When will we receive our placement proposal (stand location and number)?

    We will start allocating floor space in the individual halls for INHORGENTA MUNICH 2018 from July 2017 onwards. We would recommend that you submit your registration form as soon as possible, and by the beginning of July 2017. This will allow us to take your requests for specific stand locations into account during the first allocation stage.

    Once we have received your registration form, we will check the available placement options and aim to send out your placement proposal between July 2017 and September 2017 depending on the hall. Please note that the proposals for each hall are sent out separately.
    We have summarized all the further information and important dates you need in the Important Dates and Logistics section.

  • What important dates do exhibitors need to note?

    We have summarized all the important information and dates you need in the Important Dates and Logistics section.

  • What services are included if our registration is approved?

    Your registration covers the actual stand space at INHORGENTA MUNICH. Additional costs, such as the Association of the German Trade Fair Industry (AUMA) fee, fixed waste disposal fee, and advance payment for services, are described in the FAQs.

  • What additional costs are there in addition to the participation price?

    Your admission invoice will list the mandatory communication fee (1), the AUMA fee (Association of the German Trade Fair Industry), and the fee for waste disposal at the trade fair center during the trade fair (Mandatory Waste Disposal Fee). In addition, the advance payment for services is also booked with the registration.
    Extra services, such as stand construction and the related equipment details (e.g., partition walls, carpet, electricity), exhibitor passes, and promotional materials, can be booked for a fee via the exhibitor shop. We will notify you automatically as soon as the online ordering system is available.
    (1) The communication fee of EUR 450 includes a basic entry (2) (online and in the catalog) in the visitor guide and the app plus a copy of the printed catalog (handed out at the trade fair while stocks last).
    (2) The basic entry includes the following details:

    • In the alphabetical list of exhibitors:
      Company name, street, zip code, town, country, telephone and fax numbers, e-mail address and website, hall and stand numbers
    • In the product index:
      One single-line product entry including the company name, hall number, and stand number
    • In the brand index:
      List of your brands including the brand name, company name, hall number, and stand number
    • In the hall plan and the alphabetical list of exhibitors per hall in the Show Guide:
      Company name, hall number, and stand number
    • One product image with text (in the online catalog and app)

  • What is the AUMA fee?

    The Association of the German Trade Fair Industry (AUMA) protects the interests of the German trade fair industry, offering a wide range of services, and in return collects a fee of EUR 0.60 net per square meter of rented exhibition space from all exhibitors. This fee is in-voiced by Messe München GmbH and transferred directly to AUMA. This is standard practice for trade show companies in Germany. You can find more information about AUMA here: www.auma-messen.de

  • What is the advance payment for services?

    A flat rate advance payment of EUR 10 net per square meter of rented exhibition space is collected for services such as electricity, water, and telephone lines via the admission invoice. This advance payment is collected regardless of whether you place an actual order or what size your order is. After the fair, the advance payment will be reconciled on the final invoice against services actually ordered.

  • What is the fee for waste disposal?

    INHORGENTA MUNICH charges a mandatory waste disposal fee. This is a fixed fee covering disposal of waste for the entire duration of the trade fair and during set-up and dismantling. The fee is EUR 2.50/m². It will be shown as part of your admission invoice. In addition, the regulations set out under point B3 of the Technical Guidelines apply to the disposal of waste.

  • What is the mandatory communication fee?

    The communication fee of EUR 450 includes a basic entry (1) (online and in the catalog) in the visitor guide and the app plus a copy of the printed catalog (handed out at the trade fair while stocks last).

    (1) The basic entry includes the following details:

    • In the alphabetical list of exhibitors:
      Company name, street, zip code, town, country, telephone and fax numbers, e-mail address and website, hall and stand numbers
    • In the product index:
      One single-line product entry including the company name, hall number, and stand number
    • In the brand index:
      List of your brands including the brand name, company name, hall number, and stand number
    • In the hall plan and the alphabetical list of exhibitors per hall in the Show Guide:
      Company name, hall number, and stand number
    • One product image with text (in the online catalog and app)

  • Is it possible to book a space smaller than 12 square meters in size?

    The minimum stand space is 12 m².

  • What stand packages are there for exhibitors?

    You can find the stand packages in our stand construction brochure.

  • What additional services can exhibitors book?

    Whether it's help for stand construction, exhibitor passes, or promotional materials – INHORGENTA MUNICH offers exhibitors a wide range of additional services. You can find all the details in our exhibitor shop, where you can book the services conveniently online.
    Click here to go to the exhibitor shop.

  • How many exhibitor passes will I receive as an exhibitor?

    You can find the sliding scale for free exhibitor passes in section B11 “Exhibitor passes” of the General Terms of Participation:

    In the hall
    Stands measuring 12 m² or more – Three exhibitor passes
    From 21 m², for each additional 10 m² increment (or part thereof) – One exhibitor pass
    From 101 m², for each additional 20 m² increment (or part thereof) – One exhibitor pass

    Stand set-up and dismantling passes
    Stands measuring 12 m² or more – Five exhibitor passes
    From 21 m², for each additional 10 m² increment (or part thereof) – One exhibitor pass
    From 101 m², for each additional 20 m² increment (or part thereof) – One exhibitor pass

  • What are vouchers/online vouchers for one-day tickets?

    Printed vouchers or online vouchers for one-day tickets are free entry vouchers for your clients, which you can order in our exhibitor shop. You can use the vouchers for your professional invitation and contact management, for example in order to give an extra incentive to visit your stand.
    As an exhibitor, you can have an unlimited number of vouchers (online or printed versions)! You will be invoiced for the vouchers after they have been redeemed. You will only be in-voiced for vouchers actually redeemed for visiting the trade fair.

  • Can co-exhibitors exhibit on our stand space? And, if so, how do they register?

    Exhibitors can register co-exhibitors on their stand space. The co-exhibitor registration form must be filled in and signed by the main exhibitor. The registration fee for co-exhibitors, which does not include the mandatory communication fee, is EUR 450. This fee is invoiced to the main exhibitor.
    All co-exhibitors have the same benefits as main exhibitors. That means that they are listed as independent exhibitors in the trade fair catalog and the online exhibitor directory.

  • What is the difference between a co-exhibitor and an additionally represented company?

    A co-exhibitor is considered to be a party who makes an appearance at the main exhibitor’s stand space with their own staff and range of services. This includes group companies and subsidiaries. The form must be signed by the main exhibitor.
    A company is considered to be represented as an additional company if its products or services are offered by the main exhibitor without the company being represented with its own staff at the stand. Please note that sales companies which exhibit products from various manufacturers must register the latter as additionally represented companies.
    The registration fee for co-exhibitors and additionally represented companies is EUR 450 per company.

  • As a co-exhibitor, do I receive free exhibitor passes?

    Co-exhibitors do not receive any free Print@home tickets for exhibitors (exhibitor passes). They can order tickets in the exhibitor shop for INHORGENTA MUNICH from fall 2017 onward.

  • As an exhibitor, what support is available for planning an appearance at the trade fair?

    Your success matters to us! The INHORGENTA MUNICH team will be more than happy to give you advice and support for planning and carrying out your appearance at the trade fair.
    We have summarized many of our services for exhibitors under the “Planning your trade fair appearance” menu option.

  • How can I register to be an exhibitor at INHORGENTA MUNICH?

    A fully completed and signed registration form is required in order to take part in IN-HORGENTA MUNICH. We decide on the basis of the details you provide whether your com-pany can be admitted as an exhibitor.
    You can find here the registration form.

  • Is it possible to cancel my registration free of charge?

    Exhibitors can cancel free of charge if they do so in the period between submitting their regis-tration and confirming the stand placement proposal we have sent them.

  • When do cancellation fees apply?

    A cancellation fee will be payable if an exhibitor wants to return its booked stand space after it has confirmed the stand placement proposal in writing. The cancellation must be made in writing.

  • How much are the cancellation fees?

    If the stand can be rented to a new exhibitor, the cancellation fees will be 25 percent of the participation price. If it is not possible to rent out the space again then 100 percent of the participation price will be charged. Please refer to “A5 Contract termination” in the General Terms of Participation.

  • When will we receive our placement proposal (stand location and number)?

    We will start allocating floor space in the individual halls for INHORGENTA MUNICH 2018 from July 2017 onwards. We would recommend that you submit your registration form as soon as possible, and by the beginning of July 2017. This will allow us to take your requests for specific stand locations into account during the first allocation stage.

    Once we have received your registration form, we will check the available placement options and aim to send out your placement proposal between July 2017 and September 2017 depending on the hall. Please note that the proposals for each hall are sent out separately.
    We have summarized all the further information and important dates you need in the Important Dates and Logistics section.

  • What important dates do exhibitors need to note?

    We have summarized all the important information and dates you need in the Important Dates and Logistics section.

  • What services are included if our registration is approved?

    Your registration covers the actual stand space at INHORGENTA MUNICH. Additional costs, such as the Association of the German Trade Fair Industry (AUMA) fee, fixed waste disposal fee, and advance payment for services, are described in the FAQs.

  • What additional costs are there in addition to the participation price?

    Your admission invoice will list the mandatory communication fee (1), the AUMA fee (Association of the German Trade Fair Industry), and the fee for waste disposal at the trade fair center during the trade fair (Mandatory Waste Disposal Fee). In addition, the advance payment for services is also booked with the registration.
    Extra services, such as stand construction and the related equipment details (e.g., partition walls, carpet, electricity), exhibitor passes, and promotional materials, can be booked for a fee via the exhibitor shop. We will notify you automatically as soon as the online ordering system is available.
    (1) The communication fee of EUR 450 includes a basic entry (2) (online and in the catalog) in the visitor guide and the app plus a copy of the printed catalog (handed out at the trade fair while stocks last).
    (2) The basic entry includes the following details:

    • In the alphabetical list of exhibitors:
      Company name, street, zip code, town, country, telephone and fax numbers, e-mail address and website, hall and stand numbers
    • In the product index:
      One single-line product entry including the company name, hall number, and stand number
    • In the brand index:
      List of your brands including the brand name, company name, hall number, and stand number
    • In the hall plan and the alphabetical list of exhibitors per hall in the Show Guide:
      Company name, hall number, and stand number
    • One product image with text (in the online catalog and app)

  • What is the AUMA fee?

    The Association of the German Trade Fair Industry (AUMA) protects the interests of the German trade fair industry, offering a wide range of services, and in return collects a fee of EUR 0.60 net per square meter of rented exhibition space from all exhibitors. This fee is in-voiced by Messe München GmbH and transferred directly to AUMA. This is standard practice for trade show companies in Germany. You can find more information about AUMA here: www.auma-messen.de

  • What is the advance payment for services?

    A flat rate advance payment of EUR 10 net per square meter of rented exhibition space is collected for services such as electricity, water, and telephone lines via the admission invoice. This advance payment is collected regardless of whether you place an actual order or what size your order is. After the fair, the advance payment will be reconciled on the final invoice against services actually ordered.

  • What is the fee for waste disposal?

    INHORGENTA MUNICH charges a mandatory waste disposal fee. This is a fixed fee covering disposal of waste for the entire duration of the trade fair and during set-up and dismantling. The fee is EUR 2.50/m². It will be shown as part of your admission invoice. In addition, the regulations set out under point B3 of the Technical Guidelines apply to the disposal of waste.

  • What is the mandatory communication fee?

    The communication fee of EUR 450 includes a basic entry (1) (online and in the catalog) in the visitor guide and the app plus a copy of the printed catalog (handed out at the trade fair while stocks last).

    (1) The basic entry includes the following details:

    • In the alphabetical list of exhibitors:
      Company name, street, zip code, town, country, telephone and fax numbers, e-mail address and website, hall and stand numbers
    • In the product index:
      One single-line product entry including the company name, hall number, and stand number
    • In the brand index:
      List of your brands including the brand name, company name, hall number, and stand number
    • In the hall plan and the alphabetical list of exhibitors per hall in the Show Guide:
      Company name, hall number, and stand number
    • One product image with text (in the online catalog and app)

  • Is it possible to book a space smaller than 12 square meters in size?

    The minimum stand space is 12 m².

  • What stand packages are there for exhibitors?

    You can find the stand packages in our stand construction brochure.

  • What additional services can exhibitors book?

    Whether it's help for stand construction, exhibitor passes, or promotional materials – INHORGENTA MUNICH offers exhibitors a wide range of additional services. You can find all the details in our exhibitor shop, where you can book the services conveniently online.
    Click here to go to the exhibitor shop.

  • How many exhibitor passes will I receive as an exhibitor?

    You can find the sliding scale for free exhibitor passes in section B11 “Exhibitor passes” of the General Terms of Participation:

    In the hall
    Stands measuring 12 m² or more – Three exhibitor passes
    From 21 m², for each additional 10 m² increment (or part thereof) – One exhibitor pass
    From 101 m², for each additional 20 m² increment (or part thereof) – One exhibitor pass

    Stand set-up and dismantling passes
    Stands measuring 12 m² or more – Five exhibitor passes
    From 21 m², for each additional 10 m² increment (or part thereof) – One exhibitor pass
    From 101 m², for each additional 20 m² increment (or part thereof) – One exhibitor pass

  • What are vouchers/online vouchers for one-day tickets?

    Printed vouchers or online vouchers for one-day tickets are free entry vouchers for your clients, which you can order in our exhibitor shop. You can use the vouchers for your professional invitation and contact management, for example in order to give an extra incentive to visit your stand.
    As an exhibitor, you can have an unlimited number of vouchers (online or printed versions)! You will be invoiced for the vouchers after they have been redeemed. You will only be in-voiced for vouchers actually redeemed for visiting the trade fair.

  • Can co-exhibitors exhibit on our stand space? And, if so, how do they register?

    Exhibitors can register co-exhibitors on their stand space. The co-exhibitor registration form must be filled in and signed by the main exhibitor. The registration fee for co-exhibitors, which does not include the mandatory communication fee, is EUR 450. This fee is invoiced to the main exhibitor.
    All co-exhibitors have the same benefits as main exhibitors. That means that they are listed as independent exhibitors in the trade fair catalog and the online exhibitor directory.

  • What is the difference between a co-exhibitor and an additionally represented company?

    A co-exhibitor is considered to be a party who makes an appearance at the main exhibitor’s stand space with their own staff and range of services. This includes group companies and subsidiaries. The form must be signed by the main exhibitor.
    A company is considered to be represented as an additional company if its products or services are offered by the main exhibitor without the company being represented with its own staff at the stand. Please note that sales companies which exhibit products from various manufacturers must register the latter as additionally represented companies.
    The registration fee for co-exhibitors and additionally represented companies is EUR 450 per company.

  • As a co-exhibitor, do I receive free exhibitor passes?

    Co-exhibitors do not receive any free Print@home tickets for exhibitors (exhibitor passes). They can order tickets in the exhibitor shop for INHORGENTA MUNICH from fall 2017 onward.

  • As an exhibitor, what support is available for planning an appearance at the trade fair?

    Your success matters to us! The INHORGENTA MUNICH team will be more than happy to give you advice and support for planning and carrying out your appearance at the trade fair.
    We have summarized many of our services for exhibitors under the “Planning your trade fair appearance” menu option.

Questions about the exhibitor shop for INHORGENTA MUNICH

  • What is the exhibitor shop?

    You can book a wide range of marketing options and other services conveniently online in our exhibitor shop.

  • How do I get my login details for the exhibitor shop?

    After your placement proposal has been confirmed, you will automatically receive an e-mail containing an activation link. Click on this link to go to the exhibitor shop, where you can create a password. Your username is always your e-mail address.

  • Why have I not received my login details for the exhibitor shop yet?

    The activation link to the exhibitor shop will only be sent to the contact person specified on the registration form; after clicking on the link, you can create an individual password for your personal account. If the contact person, and therefore the person responsible for the exhibitor shop, has changed, please read the following question and answer.

  • The contact person at my company has changed. How can I transfer my account to the new contact person?

    Please e-mail the contact details of the new contact person to inhorgenta@messe-muenchen.de. Shortly afterward, a new activation link will be sent to the new contact person, who will then be able to create their own password in the exhibitor shop. The new contact per-son will automatically be able to view orders already placed and can continue making bookings.
    The old contact person will not be able to place any more orders for the event.

  • How do I change my password?

    Click on the “Log In” button in the top right of the exhibitor shop page.
    Click on “Forgot Your Password.”
    Enter your e-mail address (the one you used to register).
    Click on “Submit.”
    You will soon receive an e-mail asking you to set a new password.
    Note: If the activation link received is no longer valid, please follow the above steps to create a new password.

  • Why can I not see all of the items available for ordering after I have logged in?

    There are two possible reasons for this:
    1) If you have not booked a stand at the selected event yet, you will not be offered any items to order.
    2) A distinction is made between main exhibitors and co-exhibitors in the exhibitor shop. Co-exhibitors are not assigned all rights and so can only order some of the products.

  • What delivery address is currently stored for the items ordered?

    The delivery address is identical to the exhibitor address specified on the registration form.

  • Do co-exhibitors get their own account?

    Yes, the activation link to the exhibitor shop will be sent to the contact person specified on the co-exhibitor registration form; after clicking on the link, they can create a password for their own account.
    However, co-exhibitors are not assigned all rights in the exhibitor shop and so can only order some of the products.

  • Is there a deadline for ordering items?

    You can find all of the deadlines and important dates for INHORGENTA MUNICH here. Please also note any individual order deadlines in the respective product descriptions.

  • How can I find out the current status of the items I have ordered?

    You can view your orders' status in the order details under “My Orders.” You can find out more about the order details from the supplier in question, whose contact details are specified in the relevant detailed description.

  • Will I receive an order confirmation?

    After an order has been placed, you will receive a confirmation by e-mail.

  • Is there a minimum order?

    There is a minimum order for some products. Please refer to the information in the detailed description for the products.

  • When do I have to pay for the items ordered?

    The items will be invoiced in your final invoice after INHORGENTA MUNICH.

  • How can I create a sub-account?

    Click on “My User Account.”
    Select “Manage Sub-Accounts.”
    Create a new sub-account and assign the rights.
    The sub-account user will receive an activation link for their account.

  • How can I delete a sub-account?

    As a general rule, accounts cannot be deleted in the exhibitor shop. However, you can remove all of the sub-account user's rights by going to “Manage Sub-Account” and deactivating the rights already assigned.

  • Can I place orders for multiple stands after logging into my account?

    If you have more than one stand, after you log in the system will ask you which stand you want to place an order for. Select your stand in the dialog box and confirm it by clicking “Next.” You will be taken to the shop catalog's home page. If you only have one stand at the trade fair, this prompt will not appear, and you will be taken to the home page directly after entering your login details. Please note when changing stand that all items will be ordered for the stand/client that is currently selected. Therefore please always complete your order be-fore changing stand/client.

    Your shopping cart will NOT be emptied when you change stand!

  • Can I still view my orders after they have been completed?

    You can view all orders in the customer menu (under “My User Account”) by clicking on “My Orders.” You can access the order details by clicking on “View Order”, where you can view all information about the order in question.

  • What requirements does my internet browser have to meet?

    You can access the exhibitor shop using the latest versions of Internet Explorer, Firefox, and Chrome. Internet Explorer version 8 and upward is supported.

  • Can I cancel an order or an individual ordered item?

    In the order details (which you can reach by clicking on “My Customer Account” and then “My Orders”), you will find a “Request Cancellation” link next to every item ordered. Click on this link to ask the supplier to cancel the item. Whether or not a cancellation is possible depends on the supplier's general terms and conditions.
    In some situations, the cancellation function has already been deactivated in the system – for example, if an item has already been dispatched or delivered or if a specific date has been passed. In these cases, the “Request Cancellation” link will be hidden in the order details.

  • Can existing sub-accounts from previous events still be used?

    No, sub-accounts for colleagues or service providers must be created from scratch for each event. Exception: If you have specified a different contact person for correspondence on the registration form, this person will automatically receive an e-mail containing an access link.

  • What is the exhibitor shop?

    You can book a wide range of marketing options and other services conveniently online in our exhibitor shop.

  • How do I get my login details for the exhibitor shop?

    After your placement proposal has been confirmed, you will automatically receive an e-mail containing an activation link. Click on this link to go to the exhibitor shop, where you can create a password. Your username is always your e-mail address.

  • Why have I not received my login details for the exhibitor shop yet?

    The activation link to the exhibitor shop will only be sent to the contact person specified on the registration form; after clicking on the link, you can create an individual password for your personal account. If the contact person, and therefore the person responsible for the exhibitor shop, has changed, please read the following question and answer.

  • The contact person at my company has changed. How can I transfer my account to the new contact person?

    Please e-mail the contact details of the new contact person to inhorgenta@messe-muenchen.de. Shortly afterward, a new activation link will be sent to the new contact person, who will then be able to create their own password in the exhibitor shop. The new contact per-son will automatically be able to view orders already placed and can continue making bookings.
    The old contact person will not be able to place any more orders for the event.

  • How do I change my password?

    Click on the “Log In” button in the top right of the exhibitor shop page.
    Click on “Forgot Your Password.”
    Enter your e-mail address (the one you used to register).
    Click on “Submit.”
    You will soon receive an e-mail asking you to set a new password.
    Note: If the activation link received is no longer valid, please follow the above steps to create a new password.

  • Why can I not see all of the items available for ordering after I have logged in?

    There are two possible reasons for this:
    1) If you have not booked a stand at the selected event yet, you will not be offered any items to order.
    2) A distinction is made between main exhibitors and co-exhibitors in the exhibitor shop. Co-exhibitors are not assigned all rights and so can only order some of the products.

  • What delivery address is currently stored for the items ordered?

    The delivery address is identical to the exhibitor address specified on the registration form.

  • Do co-exhibitors get their own account?

    Yes, the activation link to the exhibitor shop will be sent to the contact person specified on the co-exhibitor registration form; after clicking on the link, they can create a password for their own account.
    However, co-exhibitors are not assigned all rights in the exhibitor shop and so can only order some of the products.

  • Is there a deadline for ordering items?

    You can find all of the deadlines and important dates for INHORGENTA MUNICH here. Please also note any individual order deadlines in the respective product descriptions.

  • How can I find out the current status of the items I have ordered?

    You can view your orders' status in the order details under “My Orders.” You can find out more about the order details from the supplier in question, whose contact details are specified in the relevant detailed description.

  • Will I receive an order confirmation?

    After an order has been placed, you will receive a confirmation by e-mail.

  • Is there a minimum order?

    There is a minimum order for some products. Please refer to the information in the detailed description for the products.

  • When do I have to pay for the items ordered?

    The items will be invoiced in your final invoice after INHORGENTA MUNICH.

  • How can I create a sub-account?

    Click on “My User Account.”
    Select “Manage Sub-Accounts.”
    Create a new sub-account and assign the rights.
    The sub-account user will receive an activation link for their account.

  • How can I delete a sub-account?

    As a general rule, accounts cannot be deleted in the exhibitor shop. However, you can remove all of the sub-account user's rights by going to “Manage Sub-Account” and deactivating the rights already assigned.

  • Can I place orders for multiple stands after logging into my account?

    If you have more than one stand, after you log in the system will ask you which stand you want to place an order for. Select your stand in the dialog box and confirm it by clicking “Next.” You will be taken to the shop catalog's home page. If you only have one stand at the trade fair, this prompt will not appear, and you will be taken to the home page directly after entering your login details. Please note when changing stand that all items will be ordered for the stand/client that is currently selected. Therefore please always complete your order be-fore changing stand/client.

    Your shopping cart will NOT be emptied when you change stand!

  • Can I still view my orders after they have been completed?

    You can view all orders in the customer menu (under “My User Account”) by clicking on “My Orders.” You can access the order details by clicking on “View Order”, where you can view all information about the order in question.

  • What requirements does my internet browser have to meet?

    You can access the exhibitor shop using the latest versions of Internet Explorer, Firefox, and Chrome. Internet Explorer version 8 and upward is supported.

  • Can I cancel an order or an individual ordered item?

    In the order details (which you can reach by clicking on “My Customer Account” and then “My Orders”), you will find a “Request Cancellation” link next to every item ordered. Click on this link to ask the supplier to cancel the item. Whether or not a cancellation is possible depends on the supplier's general terms and conditions.
    In some situations, the cancellation function has already been deactivated in the system – for example, if an item has already been dispatched or delivered or if a specific date has been passed. In these cases, the “Request Cancellation” link will be hidden in the order details.

  • Can existing sub-accounts from previous events still be used?

    No, sub-accounts for colleagues or service providers must be created from scratch for each event. Exception: If you have specified a different contact person for correspondence on the registration form, this person will automatically receive an e-mail containing an access link.

Questions about stand construction

  • Who should I contact if I have technical queries?

    Please direct any specific technical questions to our Technical Exhibitor Service team.
    Click here for the team's contact details.

  • Where can I find information about stand construction guidelines, the Technical Guidelines, and information on the prescribed fire protection classes for building materials?

    The stand construction guidelines for INHORGENTA MUNICH 2018 and information on stand safety, such as fire protection, are included in the Technical Guidelines of Messe München GmbH.

  • Can my company's own technicians work in the utility ducts of Messe München?

    No, cables and lines can only be laid by technicians or service partners of Messe München GmbH for safety reasons.

  • When are the set-up and dismantling times?

    You can find here details of the set-up and dismantling times.

  • What should I do if I am not sure about my stand's boundaries?

    If you have any questions about your stand's boundaries, please contact the Technical Exhibitor Service responsible, which will either be able to help you directly or arrange for the stand space to be measured again.

  • Where can I get information about traffic routes and setup/dismantling logistics?

    Our traffic guide should answer all of your questions. As soon as the final version is available, you will be able to download it from our website. If you have any other questions, please con-tact the Traffic and Security department.

  • Will I be able to use a free Wi-Fi network at the trade fair center?

    Free visitor Wi-Fi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor Wi-Fi can be found here.
    Due to the specified restrictions, we strongly advise exhibitors to order an Ethernet connection for their stand.

  • Is smoking permitted at the trade fair center?

    Smoking is not permitted in the trade fair halls. Please only smoke in the designated smoking areas.

  • What is the delivery address for INHORGENTA MUNICH 2018?

    INHORGENTA MUNICH 2018
    Company
    Hall and stand number
    Am Messesee 2
    81829 Munich, Germany
    Please ensure that a person authorized to take delivery of shipments is present at the stand at the expected delivery time.

  • What fire protection rules are there?

    • Activities entailing fire hazards such as fires that may cause sparks (wood fires, char-coal, etc.) are not permitted anywhere on the premises.
    • The use of liquid gas to prepare food or for heating purposes (e.g., mushroom heaters) is not permitted for fire protection reasons due to the size of the exhibition and the density of stands. We recommend using electric cooking appliances to prepare food.
    • Pyrotechnic effects are not permitted anywhere on the premises.
    • The use of compressed gas is only permitted to demonstrate exhibits and must be kept to a minimum. Only the daily requirement may be stored on the premises. The Technical Exhibitor Service must be notified in writing of the use of compressed gas, including the amount (Form 1.2). We reserve the right to impose further restrictions.
    • Flammable liquids must be kept to a minimum. Only the daily requirement may be stored on the premises. The Technical Exhibitor Service must be notified in writing of the use of flammable liquids, including the amount (Form 1.2). We reserve the right to impose further restrictions.
    • Escape and emergency routes must be kept clear at all times, both within and outside of your own stand space. There must be a clear line of sight for meeting rooms and lounges in your stand. When planning your stand, please ensure there are suitable storage and logistics areas for catering so that escape and emergency routes in your stand do not get blocked.

  • What safety requirements do I have to meet when constructing my stand?

    • If you meet the following requirements, your plan will not require approval by Messe München GmbH (see Technical Guidelines, point 4.2ff).
    • If the height of your stand and advertising is less than 3.00 m, your stand is smaller than 100 m2, and you are not planning a stand ceiling, you do not have to submit your stand plan for approval.

      Stand plans that deviate from the above requirements must be submitted to Messe München GmbH, TAS Department, for approval no later than six weeks before the official start of stand construction work; please submit scale stand design plans (including the floor plan, elevation, and cross-section drawings) by e-mail, as a PDF file, or by regular mail. In addition, multi-story stands and special constructions (e.g., bridges, stairways, cantilever roofs, galleries, etc.) must always be approved. You can find further information on this subject in the “Building Regulations” on Form 1.3.
      For stands in the outdoor exhibition area, we require a structural analysis for all structures/apparatus over 5 m in height.
    • Unsecured loads above people are not permitted. Loads (e.g., weights) must use friction-locking connections in a non-flammable material.

  • What requirements must I meet for exhibiting and demonstrating machinery and equipment?

    • Machines exhibited at trade fairs in Germany must meet the requirements set by the transposition into German law of the Machinery Directive (2006/42/EC) in terms of their construction and equipment. Exhibits without a CE mark must display a clearly readable sign indicating that they do not meet the requirements of European product safety law and cannot be purchased in EEA countries until conformity with the relevant regulations has been established.
    • In addition, regulations on occupational health and safety concerning the operation of machinery and equipment, the German Occupational Safety and Health Act (Arbeitsschutzgesetz), and the German Ordinance on Industrial Safety and Health (Betriebssicherheitsverordnung) must be complied with.

  • What is the situation regarding logistics at the venue – can I use my own cranes, fork-lift trucks, or scaffolds?

    No, please note that for safety reasons only cranes, fork-lift trucks, and scaffolds provided by the responsible service partners of Messe München GmbH can be used, as specified in point 5.2 of our Technical Guidelines. You can find a list of the contractors in our exhibitor shop.

  • Where can I find information about stand security and theft prevention?

    Under point 2.5 of the Technical Guidelines, Messe München GmbH or the security service it has engaged for the trade fair center will provide surveillance at the gates and throughout the exhibition space. However, we cannot guarantee continuous surveillance and monitoring of the trade fair center. The exhibitors themselves must organize surveillance for their stand, exhibits, and other items located at the stand if required. You can find order forms for this in our exhibitor shop. Please note that the risks to exhibits and other items brought on site are higher during setup and dismantling times.

  • Who should I contact if I have technical queries?

    Please direct any specific technical questions to our Technical Exhibitor Service team.
    Click here for the team's contact details.

  • Where can I find information about stand construction guidelines, the Technical Guidelines, and information on the prescribed fire protection classes for building materials?

    The stand construction guidelines for INHORGENTA MUNICH 2018 and information on stand safety, such as fire protection, are included in the Technical Guidelines of Messe München GmbH.

  • Can my company's own technicians work in the utility ducts of Messe München?

    No, cables and lines can only be laid by technicians or service partners of Messe München GmbH for safety reasons.

  • When are the set-up and dismantling times?

    You can find here details of the set-up and dismantling times.

  • What should I do if I am not sure about my stand's boundaries?

    If you have any questions about your stand's boundaries, please contact the Technical Exhibitor Service responsible, which will either be able to help you directly or arrange for the stand space to be measured again.

  • Where can I get information about traffic routes and setup/dismantling logistics?

    Our traffic guide should answer all of your questions. As soon as the final version is available, you will be able to download it from our website. If you have any other questions, please con-tact the Traffic and Security department.

  • Will I be able to use a free Wi-Fi network at the trade fair center?

    Free visitor Wi-Fi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor Wi-Fi can be found here.
    Due to the specified restrictions, we strongly advise exhibitors to order an Ethernet connection for their stand.

  • Is smoking permitted at the trade fair center?

    Smoking is not permitted in the trade fair halls. Please only smoke in the designated smoking areas.

  • What is the delivery address for INHORGENTA MUNICH 2018?

    INHORGENTA MUNICH 2018
    Company
    Hall and stand number
    Am Messesee 2
    81829 Munich, Germany
    Please ensure that a person authorized to take delivery of shipments is present at the stand at the expected delivery time.

  • What fire protection rules are there?

    • Activities entailing fire hazards such as fires that may cause sparks (wood fires, char-coal, etc.) are not permitted anywhere on the premises.
    • The use of liquid gas to prepare food or for heating purposes (e.g., mushroom heaters) is not permitted for fire protection reasons due to the size of the exhibition and the density of stands. We recommend using electric cooking appliances to prepare food.
    • Pyrotechnic effects are not permitted anywhere on the premises.
    • The use of compressed gas is only permitted to demonstrate exhibits and must be kept to a minimum. Only the daily requirement may be stored on the premises. The Technical Exhibitor Service must be notified in writing of the use of compressed gas, including the amount (Form 1.2). We reserve the right to impose further restrictions.
    • Flammable liquids must be kept to a minimum. Only the daily requirement may be stored on the premises. The Technical Exhibitor Service must be notified in writing of the use of flammable liquids, including the amount (Form 1.2). We reserve the right to impose further restrictions.
    • Escape and emergency routes must be kept clear at all times, both within and outside of your own stand space. There must be a clear line of sight for meeting rooms and lounges in your stand. When planning your stand, please ensure there are suitable storage and logistics areas for catering so that escape and emergency routes in your stand do not get blocked.

  • What safety requirements do I have to meet when constructing my stand?

    • If you meet the following requirements, your plan will not require approval by Messe München GmbH (see Technical Guidelines, point 4.2ff).
    • If the height of your stand and advertising is less than 3.00 m, your stand is smaller than 100 m2, and you are not planning a stand ceiling, you do not have to submit your stand plan for approval.

      Stand plans that deviate from the above requirements must be submitted to Messe München GmbH, TAS Department, for approval no later than six weeks before the official start of stand construction work; please submit scale stand design plans (including the floor plan, elevation, and cross-section drawings) by e-mail, as a PDF file, or by regular mail. In addition, multi-story stands and special constructions (e.g., bridges, stairways, cantilever roofs, galleries, etc.) must always be approved. You can find further information on this subject in the “Building Regulations” on Form 1.3.
      For stands in the outdoor exhibition area, we require a structural analysis for all structures/apparatus over 5 m in height.
    • Unsecured loads above people are not permitted. Loads (e.g., weights) must use friction-locking connections in a non-flammable material.

  • What requirements must I meet for exhibiting and demonstrating machinery and equipment?

    • Machines exhibited at trade fairs in Germany must meet the requirements set by the transposition into German law of the Machinery Directive (2006/42/EC) in terms of their construction and equipment. Exhibits without a CE mark must display a clearly readable sign indicating that they do not meet the requirements of European product safety law and cannot be purchased in EEA countries until conformity with the relevant regulations has been established.
    • In addition, regulations on occupational health and safety concerning the operation of machinery and equipment, the German Occupational Safety and Health Act (Arbeitsschutzgesetz), and the German Ordinance on Industrial Safety and Health (Betriebssicherheitsverordnung) must be complied with.

  • What is the situation regarding logistics at the venue – can I use my own cranes, fork-lift trucks, or scaffolds?

    No, please note that for safety reasons only cranes, fork-lift trucks, and scaffolds provided by the responsible service partners of Messe München GmbH can be used, as specified in point 5.2 of our Technical Guidelines. You can find a list of the contractors in our exhibitor shop.

  • Where can I find information about stand security and theft prevention?

    Under point 2.5 of the Technical Guidelines, Messe München GmbH or the security service it has engaged for the trade fair center will provide surveillance at the gates and throughout the exhibition space. However, we cannot guarantee continuous surveillance and monitoring of the trade fair center. The exhibitors themselves must organize surveillance for their stand, exhibits, and other items located at the stand if required. You can find order forms for this in our exhibitor shop. Please note that the risks to exhibits and other items brought on site are higher during setup and dismantling times.

 
 
Highlights
active active active
for exhibitors
for visitors
for the press
Visitor

BOOK YOUR PREFERRED STAND POSITION NOW

Secure your stand position now: the best positions for the leading industry gathering are already in high demand.

Visitor

BOOK YOUR PREFERRED STAND POSITION NOW

Secure your stand position now: the best positions for the leading industry gathering are already in high demand.

BOOK YOUR PREFERRED STAND POSITION NOW

Secure your stand position now: the best positions for the leading industry gathering are already in high demand.

INHORGENTA AWARD

Learn all about the INHORGENTA AWARD

As a high point of INHORGENTA MUNICH 2017, Messe München presented for the first time the INHORGENTA AWARD. Find here all details about the gala.

INHORGENTA AWARD

Learn all about the INHORGENTA AWARD

As a high point of INHORGENTA MUNICH 2017, Messe München presented for the first time the INHORGENTA AWARD. Find here all details about the gala.

Learn all about the INHORGENTA AWARD

As a high point of INHORGENTA MUNICH 2017, Messe München presented for the first time the INHORGENTA AWARD. Find here all details about the gala.

Events and trends at INHORGENTA MUNICH

Events and trends at INHORGENTA MUNICH

Our films will show you all of the most brilliant highlights: the glamorous live JEWELRY SHOW, opening night and trends in the jewelry and timepieces sector.

Events and trends at INHORGENTA MUNICH

Events and trends at INHORGENTA MUNICH

Our films will show you all of the most brilliant highlights: the glamorous live JEWELRY SHOW, opening night and trends in the jewelry and timepieces sector.

Events and trends at INHORGENTA MUNICH

Our films will show you all of the most brilliant highlights: the glamorous live JEWELRY SHOW, opening night and trends in the jewelry and timepieces sector.